A

AM

B

BI

BPM

BPR

C

CRM

E

EPK

ERP

I

ITIL

ITSM       

K

KMU

S

SaaS

SLA

SOA

SOAP

T

TCO

Availability Management

Business Intelligence

Business Process Management

Business Process Reengineering

Customer Relationship Management

Ereignisgesteuerte Prozessketten 

Enterprise Resource Planning

IT Infrastructure Library

IT Service Management

Kleine und mittlere Unternehmen

Software as a Service

Service Level Agreement

Service orientierte Architektur
Simple Object Access Protocol

Total Cost of Ownership